Business and Customer Service

Award in Principles of Customer Service – Level 2
A foundation qualification introducing key customer service principles, including communication, customer needs and service delivery fundamentals.
Entry: No formal requirements
Progression: Supports further customer service and business qualification routes.

Certificate in Principles of Customer Service – Level 2
Comprehensive customer service training covering essential skills for working in customer-facing roles, including handling queries, complaints and building positive customer relationships.
Entry: No formal requirements

Certificate in Principles of Business and Administration – Level 2
This qualification introduces key administrative skills and underpinning knowledge needed in business contexts, including record-keeping, communication and business principles.
Entry: No formal requirements

Certificate in Equality and Diversity – Level 2
This course develops understanding of equality, diversity and inclusion in the workplace, supporting respectful and inclusive practice across job roles.
Entry: No formal requirements

Certificate in Team Leading Principles – Level 2
Learners develop essential team leading skills, including communication, problem-solving and supporting team performance in a business environment.
Entry: No formal requirements.